Want Answers To Only NYC Tickets Frequently Asked Questions?
If you have inquiries about Only NYC Tickets or how we display, the answer is probably in this Frequently Asked Questions. If you have specific issues not shown on this page, just phone our customer service hotline. Phone 718-412-0539 or fill out our support form.
When someone gets a seat from a primary box office -- also called the primary ticket seller -- the buyer has the option to resell that seat to any other buyer. Sellers in the secondary market may involve licensed ticket sellers, ticket firms, box office promoters, and individual people like you. Only NYC Tickets gets its tickets from an extensive ticket marketplace, and restricts tickets for only New York City and adjoining towns so you can quickly see the perfect tickets in your city.
The ”price based on demand” model runs the secondary market you could see that price points fluctuate as you get closer to the event. It’s not surprising to see seats fall under venue pricing. You can also discover in-demand seats for shows that are sold out that may cost higher than the primary cost. The trick to the secondary market is to look back over time to see what’s available in New York City.
Contingent on the individual sale, you might receive your tickets in one of six methods:
Email: A PIN code will be e-mailed to you before the start time, that you should print your barcoded ticket. These e-tickets may need to be downloaded with My Ticket Tracker.
FedEx: Sellers will mail the tickets with Federal Express. Packages are guaranteed to get to you before the event starts, and you’ll receive a FedEx tracking id once the tickets goes out.
Will Call Office: Tickets will be waiting in the will call or box office window.
Location Pick-up: Tickets should be procured at a close place other than the venue (no more than 30 minutes from the event).
Paperless: The ticket seller will meet you at the gate and accompany you to the box office.
Flash: The ticket seller will ship you a gift card that you will use at the event front gate. It will have the complete sale transaction and generate a viable receipt.
You can pick an alternate shipping address -- even P.O. boxes -- for most purchases placed through Only NYC Tickets. However, on sales above $750, the ticket seller may reject to mail to a different address other than the billing address. Additionally, sellers may request a signed authorization from the customer if they need evidence that the alternative delivery address is valid.
Instant tickets generally become available to download and print after you finish your order. Please account for processing time, which could take as much as one business day. You will receive a confirmation email detailing how to use your instant tickets.
To ensure you enjoy the best experience in New York City, your tickets have a 100% Money Back Guarantee in the event that:
The seller doesn’t fulfill your purchase
You receive your tickets after the event starts
Your purchased tickets were found to be unacceptable by the venue. (Verifiable proof must be sent by the venue as a written letter.)
The event was canceled without a rescheduled date. (Shipping costs not included in the refund.)
Tickets from Only NYC Tickets are usually first-come, first-served. If another customer completes their order before you, your order will end mid-purchase. In that case, you will need to go back to that event and attempt to buy a different seat.
Most sellers own multiple groups of tickets and are able to fulfill ticket orders easier if they don’t add the seat numbers on their listings. Instead, you'll see rows and larger sections to pick from. Your seats will be next to each other, unless specifically noted.
As this is a resale marketplace, the ticket will show the first buyer’s name instead of yours. Nevertheless, you will still be admitted to the event, as it's the bar code that's needed to enter.
To avoid ticketing fraud, almost all tickets are one-of-a-kind entities. Therefore, if your tickets get ruined, lost, or stolen you can reach out to the seller to see if they can replace lost tickets. However, all sales are final.
If an event gets permanently canceled, you are eligible for a full reimbursement (shipping not refundable). If the event has been put off and set for another date, your tickets will transfer to the new date.